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CUINFI OPTICS PRODUCTS SERVICE POLICY

Dear consumers, thank you for choosing CUINFI OPTICS products. CUINFI OPTICS deliveries the best model for your money with 100% quality assurance and 100% shopping experience. If the CUINFI OPTICS products you purchased have performance failures while normal use, you can enjoy the free repair, replacement and return service policy provided by CUINFI OPTICS.

WARRANTY PERIOD AND BENEFITS OF CUINFI OPTICS PRODUCTS

  5 Years Warranty 1 Year Warranty 100%Shopping Experience Replacement Parts Service
Rifle Scope Hurricane 5-25×56,
Tstorm 1-10x28,
Dictator 5-30×56
DS 3-9×40,
Dawn 3-9×40,
Abyss 1-8×24,
Dictator 1-6×24
Red Dot Sight Vanguard Solar 1x21 Falcon 1x26,
Phantom 1x24
Note: The warranty period refers to the time after you receive the product

5 Years Warranty Service

1. If the CUINFI OPTICS product you purchased has a performance failure while normal use, you can enjoy the free repair, replacement and return service policy provided by CUINFI OPTICS.
2. One free accidental damage repair service includes accidental water damage and drop damage.
3. Two-way free shipping service, products that comply with the CUINFI OPTICS warranty policy service enjoy free return and free shipping to you after repair.
4. If CUINFI OPTICS products are damaged due to force majeure (such as fire, flood, earthquake, lightning strike, etc.), CUINFI OPTICS will provide free maintenance services.

CUINFI OPTICS products that meet one of the following conditions will not implement the CUINFI OPTICS warranty service policy.
1. Exceeded the product warranty period.
2. Damage caused by failure to use, maintain and store in accordance with the requirements of the product manual.
3. The damage caused by dismantling by the person who is not responsible for the maintenance of CUINFI OPTICS.

1 Year Warranty Service

If the CUINFI OPTICS product you purchased has a performance failure while normal use, you can enjoy the free repair, replacement and return service policy provided by CUINFI OPTICS.

CUINFI OPTICS products that meet one of the following conditions will not implement the CUINFI OPTICS warranty service policy.
1. Exceeded the warranty period of the product.
2. Damage caused by failure to use, maintain and store the product in accordance with the instructions for use.
3. Damage caused by dismantling by non-personnel responsible for CUINFI OPTICS maintenance.
4. Damage caused by force majeure.

100% Shopping Experience

▪ Professional service team, choose CUINFI OPTICS to choose a service team with professional knowledge, we keep learning every day for offering you more professional and efficient services.
▪ 24-hour reply, we will answer your questions within 24 hours (we will reply you within 48 hours on non-working days).
▪ Shipping Service, your order can be delivered within 7~10 days. Countries where our shipping service is not available. We will use the safeshippingmethod to deliver your order.
▪ There is no reason to refund within 15 days. If you find that the product is not suitable within 15 days after receiving the product, CUINFI OPTICS willrefund your money in 100% within 7 days after receiving your request.You need to return the product to the designated warehouse address of CUINFI OPTICS, and the return freight will be borne by CUINFI OPTICS.
▪ Other guarantees: If you receivedwrong product, the package is lost on the shipping way, or the goods have not been received, CUINFI OPTICS will resend your order within 7 days for free.

CUINFI OPTICS products that meet one of the following conditions will not implement CUINFI OPTICS's 15-day no-reason refund and other guarantee service policies.
1. Packages cannot be delivered normally due to consumers not cooperating with customs clearance. Consumers should actively cooperate with local customs clearance and pay the corresponding customs clearance fees and taxes (if any).
2. The product has been used and cannot be re-sold.
3. Exceededthe 15-day no-reason refund period

The Other Service

CUINFI OPTICS products provide replaceable accessories as follows
 
Project Series Accessories
Rifle Scope Hurricane 5-25×56,
Tstorm 1-10x28,
Dictator 5-30×56
Charging handle / scope rings / lens hood / Cleaning cloth / mount / screwdriver
Red Dot Sight Vanguard Solar 1x21 Cleaning cloth / mount/screwdriver

Service Note

1. The above terms are only applicable to CUINFI OPTICS products sold by CUINFI OPTICS authorized stores and authorized dealers.
2. CUINFI OPTICS shall not be responsible for other commitments made by the seller to you that are not guaranteed by CUINFI OPTICS.

Service Guide

Should you have any enquiries and suggestions, please feel free to contact with us as following.

1. Official website: www.cuinfioptics.com
2. Service email: cuinfi@cuinfioptics.com
3. Social media: cuinfioptics

Our Response Time

Reply within 24 hours on working days
Reply within 48 hours on non-working days

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